Payment Policy

We take a refundable deposit upon booking and the balance is automatically debited once the free cancellation period has expired.

Cancellation

If you book directly with us, using our website or by calling us the cancellation policy is as follows

For booking made directly with us we charge an amount equivalent to the first night room rate as the deposit to secure your booking. Cancellation before 7 days of arrival will incur no charges and your deposit will be fully refunded.

Full balance payments are automatically collected after the free cancellation period expires which is 7 days prior to arrival. Cancellations after 7 days of arrival will incur a full charge for all nights booked. If you wish to move your dates or reduce the length of your stay after the free cancellation period has expired then you will still be charged the full cost of the original reservation. Travel insurance is therefore strongly recommended.

In the event that 3+ rooms are booked and stays for 4 days or more then the free cancellation period will expire within 21 days of arrival and will always incur the loss of the first night deposit.  Furthermore full payment of all nights booked will be payable for all cancellations within 14 days of arrival.

Bookings made elsewhere If you have booked via a third party or OTA you should check the Terms and Conditions where you made your booking. Pricing may also include your contribution to part or all of their commission charges up to 15% of the booking value.

Damage Policy
Whilst charges for minor accidental breakages are applied at our discretion, we will charge the full cost of all other breakages, missing items and for the replacement or making good of any damage. This includes lost bookings due to damage or breakages.

Pets
We welcome pre-booking of a calm, quiet, well-behaved pet. Please note that we only have limited pet availability. In the event that you bring a pet which has not been booked then you may not be able to stay at Anna’s House. If this occurs outside of the free cancellation period you will incur charges for all nights that you have booked. Pets are accepted on the understand that they accept the house rules that are detailed below.

No pet ever to be left under any circumstances in rooms alone or allowed onto soft furnishings. In the event that a pet is allowed on soft furnishings or left unattended in your room a £150 additional cleaning charge will be automatically added to your account. Most Norfolk pubs and restaurants are pet friendly.

Children
If you have booked children to stay with you then Jenkins will accommodate up to two children below the age of 10 or one child below the age of 14, Kilpatrick accommodates one child below 14 years*.  Should your family group not meet this criteria then your booking may be cancelled at any time and our cancellation policy will apply.

• Please contact us in regard to dependant adults.

NB

Please advise at time of booking if you require hypo-allegenic pillows and duvets. Rooms are not heated from late May until mid September.

Sleeps 2

(Sofa bedroom option for additional  2 children under 10 years/ 1 child under 14 years*. Suitable for Infants)

Ground Floor

• Main bedroom with King bed and ‘Perfect’ Mattress
• SMG Flat panel TV
• Ambient lighting
• Tea and coffee making facilities
• Study/bedroom with double sofa bed and SMG flat panel TV
• Large walk-in rain shower
• Deep bathtub
• Dedicated parking space
• Private entrance
• Private terrace with adirondack and vintage furniture
• USB charging points
• Bramley natural bath and body products
• SuperFast Internet

*  Please contact us directly regarding dependant adults.

Sleeps 2

(Sofa bedroom option for additional child under 14 years. Suitable for infants)

Ground Floor

• SuperKing bed or Twins with Empress mattress
• Ambient lighting
• Tea and coffee making facilities
• Large walk-in rain shower
• Freestanding ‘Bateau’ plunge bath
• Dedicated parking space
• Private entrance
• Private terrace with adirondack and vintage furniture
• USB charging points
• SuperFast Internet
• SMG flat panel TV
• Single sofa bed
• Bramley Natural bath and body products

Sleeps 2

First Floor

• King bed with ‘Perfect’ mattress
• Ambient lighting
• Tea and coffee making facilities
• Large walk-in rain shower
• Luxury copper double-ended bathtub
• Aqua Bathroom TV
• Dedicated parking space
• USB charging points
• SuperFast Internet
• Hall Terrace
• SMG flat panel TV
• Bramley Natural bath and body products

Sleeps 2

Ground Floor

• King bed with ‘Perfect’ mattress
• Ambient lighting
• Tea and coffee making facilities
• Large walk-in rain shower
• Deep Kaldawei bathtub
• Dedicated parking space
• Private entrance
• Private terrace with adirondack and vintage furniture
• USB charging points
• SuperFast Internet
• SMG flat panel TV
• Bramley Natural bath and body products

Sleeps 2

First Floor

• King bed with ‘Perfect’ mattress
• Ambient lighting
• Tea and coffee making facilities
• ‘His’ and ‘Her’ twin head rain showers
• Dedicated parking space
• USB charging points
• SuperFast Internet
• Flat panel TV
• Bramley Natural bath and body products
• Hall Terrace

Website Privacy Policy
This privacy policy sets out how Anna’s House  uses and protects any information that you give us  when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Anna’s House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2019.

What we collect
We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail.
• We may use the information to customise marketing specifically to your needs through online marketing.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at unwind@annasnorfolk.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Anna’s House, High St, Thornham, Norfolk PE36 6LY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.